Orders & Shipping
How long does shipping take?
Standard shipping typically takes 3–7 business days within the contiguous US. Expedited options (2-day and overnight) are available at checkout. Orders placed before 2 PM EST on business days usually ship the same day.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. No code needed — it's applied automatically at checkout.
Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number. You can also log in to your account and view your order status at any time.
Returns & Exchanges
What is your return policy?
We offer a 30-day hassle-free return policy on all items in original, unopened condition. If you're not completely happy with your purchase, contact us and we'll make it right — no questions asked.
My item arrived damaged. What do I do?
We're so sorry! Please email us at orders@thedistributionsolutions.com with your order number and a photo of the damage within 7 days of delivery. We'll send a replacement right away.
How do I start a return?
Visit our Returns page to initiate the process. You'll need your order number and the email address used at checkout.
Products & Safety
Do you carry STEM or educational toys?
We do! Our Building Sets and Card Games categories are packed with toys that develop critical thinking, spatial reasoning, and problem-solving skills. Look for the "Educational Pick" badge on product pages.
Account & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
100%. Our store runs on Shopify, which uses 256-bit SSL encryption for all transactions. We never store your full card details.
Still have a question?
We'd love to help! Email us at orders@thedistributionsolutions.com or use the live chat in the bottom-right corner. We typically respond within a few hours on business days.