Returns
We Stand Behind Every Purchase
Shopping should be risk-free. If something you ordered isn't quite right, we'll make it right — simply and quickly. Here's how our returns process works.
Return Policy at a Glance
- Window: 30 days from delivery date
- Condition: Items must be in original, unused condition with original packaging
- Refund method: Original payment method (credit card, PayPal, etc.)
- Return shipping: Customer is responsible for return shipping costs. For defective or incorrect items, return shipping is covered by us.
What Can Be Returned?
We accept returns on most items sold by Face2FaceFun. The following cannot be returned:
- Items marked "Final Sale" at the time of purchase
- Opened consumable items (paints, clays, adhesives)
- Digital downloads
- Items without original packaging or that show signs of use
How to Start a Return
- Email us at returns@face2facefun.com with your order number and reason for return.
- We'll confirm your return is eligible within 1 business day and provide the return address.
- Pack the item securely in its original packaging and ship it to the address provided at your own expense.
- Once we receive and inspect the return (usually 2–3 business days), your refund will be issued within 5–7 business days.
Damaged or Incorrect Items
If your order arrived damaged, defective, or you received the wrong item, please contact us at hello@face2facefun.com within 7 days of delivery with a photo of the issue. We'll send a replacement or full refund immediately — no need to return the damaged item.
Refund Timeline
Once your return is received and approved:
- Credit/debit cards: 5–7 business days
- PayPal: 3–5 business days
- Shop Pay: 5–7 business days
You'll receive an email confirmation the moment your refund is processed.
Need Help?
Our team is here for you Monday–Friday, 9 AM–5 PM EST. Email us at hello@face2facefun.com or reach out through our contact page. We typically respond within a few hours.